Refund and return policy
Effective date: July 18, 2026
This policy explains how returns, refunds, cancellations, and pre-orders are handled for purchases from Dreamz, Inc. (“Dreamz,” “we,” “us,” or “our”). It applies in addition to the Terms of Service. Nothing in this policy limits rights that cannot be excluded under applicable law.
30-day free returns
We offer free returns within 30 days after delivery. To be eligible, the item must be returned in its original box with all original contents: the device, accessories, cables, manuals, inserts, and any included promotional items.
To start a return, email hello@dreamz.sleep with your order number and the email address used for the order. Do not send an item back before we provide return instructions. For eligible returns, Dreamz will provide a prepaid return label at no cost to you.
Return conditions
Returned items must be in clean, undamaged, and resalable condition, with the original packaging and all contents intact. We may decline a return, or reduce a refund where permitted by law, if an item is missing components or has been damaged through misuse, accident, unauthorized modification, unauthorized repair, neglect, or failure to follow product instructions.
Items that are altered, tampered with, or returned without their original box and complete contents are not eligible for the standard free-return policy. This does not affect any applicable warranty claim or your non-waivable statutory rights.
Refunds
After we receive and inspect an eligible return, we will email you the outcome. Approved refunds are issued to the original payment method. Your payment provider may require additional time to post the refund.
If we sent the wrong item, the item arrives damaged, or there is a verified manufacturing defect, contact us promptly at hello@dreamz.sleep. We will provide return or replacement instructions and cover the applicable return shipping costs.
Pre-orders and cancellation before shipment
You may cancel a pre-order at any time before it ships by contacting hello@dreamz.sleep from the email address used for the order. A cancellation before shipment is refunded to the original payment method.
Shipping, taxes, and fees
Shipping charges, taxes, duties, and similar charges are handled as disclosed at checkout or, for a pre-order, in the separate checkout closer to the ship date. Where a refund is required because Dreamz cannot fulfill an order, we will refund amounts as required by applicable law.
Contact
For return, refund, cancellation, or warranty assistance, contact hello@dreamz.sleep.